Frequently Asked Questions (FAQs)

All area: Within 10 business days We’ll provide a tracking number once your order is shipped.

We partner with trusted couriers like Kerry Express, Flash Express, Thai Post, and others to ensure safe and timely delivery.

Orders over THB 1,000: Free Standard Shipping
Orders under THB 1,000: Flat fee starting from THB 50
Express delivery (optional): Fee calculated at checkout.

Yes, but only if your order hasn’t been shipped yet. Please contact us immediately to update the address.

Simply browse our website, add items to your cart, and follow the checkout process. You’ll receive an order confirmation email after payment.

Yes — if your order hasn't been shipped yet. Please contact our support team as soon as possible. Once shipped, changes or cancellations may not be possible.

We're sorry! Please contact us within 24 hours of receiving your order. We’ll arrange a free replacement or a refund depending on the issue.

ontact our support team within 7 days of receiving the itemItem must be unused, in original packaging, and include all accessoriesFor incorrect or defective items, we’ll cover the return shippingPlease see our [Return & Refund Policy] for full details.

After we receive your returned product, we inspect it within 3–5 business days. Refunds are issued within 7–14 days to your original payment method.

Bank Transfer (QR Payment)
PromptPay (QR Code)
Credit/Debit Cards (Visa/Mastercard)*
COD (Cash on Delivery)* (available soon)
(*Some options may require ID verification for high-value items.)

Absolutely. All payments are processed through secure, encrypted payment gateways. We do not store your credit card details.

Yes. During checkout, you can enter your company name and tax ID. We will issue a full VAT invoice via email or with your shipment.

Yes, all listed prices include 7% VAT, unless otherwise stated.

First, check your email (including spam). If there’s still no confirmation after 1 hour, contact us with proof of payment.